Privacy Policy

Privacy Policy of https://fealsuspensioneu.com

Last updated: 29 June 2026

We are Feal Suspension EU and are proud to offer Feal Suspension products to Europe. This privacy policy outlines how we collect, use, and protect your personal information when you use our services.

You can contact us at eusales@fealsuspension.com.

INTRODUCTION

What is this policy about? This policy explains how this website collects, uses, and protects your personal data to achieve the purposes outlined in this document.

What is personal data? Personal data refers to information that can be used to identify you directly or indirectly. This includes details such as first name, last name, email address, tracking technologies (like cookies or tracking pixels), user activity, and device information. You can find detailed information on each type of personal data collected in dedicated sections of this privacy policy or in text shown before data is collected.

CONTACT INFORMATION

Feal Suspension EU (registry code: 307658694)

Vilnius, Lithuania

Email: eusales@fealsuspension.com

Phone: +1 909 930 1300

TYPES OF DATA COLLECTED

The types of personal data that this website collects, by itself or through third parties, may include:

  • first name,
  • last name,
  • email address,
  • shipping address,
  • billing address,
  • telephone number;
  • purchase history;
  • payment method and details;
  • Trackers,
  • Usage data.

Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection. Personal data may be freely provided by you, or, in case of Usage data, collected automatically when using this website. Unless specified otherwise, all data requested by this website is mandatory and failure to provide this data may make it impossible for this website to provide its services.

Any use of cookies or of other tracking tools by this website or by the owners of third-party services used by this website serves the purpose of providing the service required by you, in addition to any other purposes described in the present document.

You are responsible for any third-party personal data obtained, published or shared through this website.

MODE AND PLACE OF PROCESSING PERSONAL DATA

Methods of processing

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. The data may also be accessible to external parties appointed, if necessary, as data processors by us. The updated list of these parties may be requested from us at any time using the contact details provided in this document.

Place

The data is processed at our operating offices and in any other places where the parties involved in the processing are located. Depending on your location, data transfers may involve transferring your data to a country other than your own.

Retention time

Unless specified otherwise in this document, personal data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on your consent.

DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Your personal data is collected to allow us to provide our service, comply with our legal obligations, respond to enforcement requests, protect our rights and interests (or yours or those of third parties), detect any malicious or fraudulent activity, as well as the purposes set out below.

Payment Providers

The services contained in this section enable us to receive payment for purchased goods and complete the contract entered into by the customer. Data may be shared with banks, card schemes, and anti-fraud agencies to securely process payments.

Personal data processed: first name; last name; billing information; authentication details 

Contacting you

Contact form (this website)

By filling in the contact form with your data, you authorize this website to use these details to reply to your requests for information, quotes or any other kind of request as indicated by the form's header.

Personal data processed: email address; first name; last name

Category of personal information collected according to the CCPA: identifiers. This processing constitutes: a sale according to the CCPA, VCDPA, CPA, CTDPA and UCPA.

FURTHER INFORMATION

Legal basis of processing

  • We may process personal data relating to you if you have given your consent or for one or more specific purposes: provision of data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof,
  • processing is necessary for compliance with a legal obligation to which we are subject,
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us,
  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

How long we keep your information

When we collect your personal information, we keep it for as long as required for the purposes we collected for. Sometimes, we might need to keep your personal information longer due to a legal obligation or based on your consent. We will keep your personal information based on the purposes and reasons set out below:

  • for contractual purposes: if we have concluded a contract with you, then we'll keep your information until the contract has been performed in full.
  • for our legitimate interests: if we're using your personal information for purposes necessary and relevant to our business operations, we'll keep it as long as we need it for those purposes.
  • with your consent: we may retain personal data for a longer period whenever you have given consent to such processing, unless you withdraw your consent.
  • legal obligations: we may be obliged to retain personal data for a longer period whenever required to fulfill a legal obligation or upon order of an authority.

Once the retention period expires, your personal data will be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

YOUR RIGHTS BASED ON THE GENERAL DATA PROTECTION REGULATION (GDPR)

You may exercise certain rights regarding your data processed by us. In particular, you have the right to do the following, to the extent permitted by law:

  • Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your personal data.
  • Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent. If your personal data is being processed for direct marketing purposes, you can object at any time, free of charge and without any reason.
  • Access your data. You have the right to learn if data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
  • Verify and seek rectification. You have the right to verify the accuracy of your data and ask for it to be updated or corrected.
  • Restrict the processing of your data. You have the right to restrict the processing of your data. In this case, we will not process your data for any purpose other than storing it.
  • Have your personal data deleted or otherwise removed. You have the right to obtain the erasure of your data from us.
  • Receive your data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  • Lodge a complaint. You have the right to bring a claim before your competent data protection authority.

How to exercise these rights

Any requests to exercise your rights can be directed to us using the contact details provided at the start of this document. Such requests are free of charge and will be answered by us as early as possible, providing you with the information required by law.

Categories of personal information that we collect

  • We have collected the following categories of personal information about you: identifiers, and internet or other electronic network activity information.
  • We do not collect sensitive personal information.
  • We will not collect additional categories of personal information without notifying you.

How we use your personal information

We may use your personal information to allow the operational functioning of this website and features thereof, for commercial purposes, and for complying with the law. We won't process your information for unexpected purposes, or for purposes incompatible with the purposes originally disclosed, without your consent.

Sale or sharing of your personal information

We do not sell your personal information with third parties. We do share your personal information with third parties listed in the "Detailed information on the processing of personal data" section for the purposes of the contract with the customer. You have the right to opt out of the sale or sharing of your personal information at any time by contacting us using the details provided at the start of this document. If you want to submit opt-out requests via a Global Privacy Control (GPC) signal, we will abide by such request. Once you have opted out, we are required to wait at least 12 months before asking whether you have changed your mind.

ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING

Legal action

Your personal data may be used for legal purposes by us in Court or in the stages leading to possible legal action arising from improper use of this website or the related services. You declare to be aware that we may be required to reveal personal data upon request of public authorities.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) or use other personal data (such as the IP Address) for this purpose.

Changes to this privacy policy

We reserve the right to make changes to this privacy policy at any time by notifying you on this page and possibly within this website and/or — as far as technically and legally feasible — sending a notice to you via any contact information available to us. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed based on your consent, we shall collect new consent from you, where required.

DEFINITIONS AND LEGAL REFERENCES

Personal data (or data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person (in other words, you).

Usage data

Usage data is information automatically collected through this website or third-party services, including your IP address, browser type, operating system, time and method of requests, response status, visit duration, page sequence, and device-specific details.

This website

The means by which your personal data is collected and processed.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are trackers consisting of small sets of data stored in your browser.

Tracker

Tracker indicates any technology — e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting — that enables the tracking of you, for example by accessing or storing information on your device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations. This privacy policy relates solely to this website, if not stated otherwise within this document.